Thank you for choosing Customhub.store! To ensure a smooth shopping experience, we have outlined a clear shipping policy. Please review it carefully before placing your order.
1. Order Processing Time
All orders are processed and shipped within 24-48 hours on business days (Monday to Friday), excluding public holidays. Orders enter the shipping process once confirmed and payment is completed.
2. Shipping Options & Delivery Times
We offer two warehouse shipping options to meet different customer needs:
| Option | Estimated Delivery Time | Shipping Cost | Customs & Duties |
|---|---|---|---|
| Local Warehouse | 2–5 business days | Flat shipping fee of $2.99 for orders under 10kg; Flat shipping fee of $172 for orders over 10kg. | Duty-free, taxes and duties are covered by us |
| Overseas Warehouse | Approximately 30 business days | For international shipping rates, please contact customer service for a quote. | Buyer is responsible for customs duties according to local regulations |
3. Service Coverage
We currently ship to most European and North American countries. At checkout, you can choose between available local or overseas warehouse options.
4. Important Notes
- Customs & Taxes: Local warehouse orders enjoy duty-free convenience. For overseas warehouse orders, please check your country’s import tax policies in advance—all applicable fees are the recipient’s responsibility.
- Delivery Times: Estimated delivery times begin once the package is handed to the carrier. Delays may occur due to customs inspections, holidays, or unforeseen circumstances.
- Address Accuracy: Please ensure the shipping address is complete and correct. Additional costs or failed deliveries due to incorrect addresses are the buyer’s responsibility.
- Order Tracking: After shipping, we will send a confirmation email with a tracking number for you to monitor your shipment.
- Failed Delivery: If a package cannot be delivered and is returned, we will contact you to arrange reshipping. Additional charges may apply.
5. Recommendations
- If you need your items quickly, choose the Local Warehouse for faster, duty-free delivery.
- If your region does not have a local warehouse or you prefer lower product costs, select the Overseas Warehouse. Please allow sufficient delivery time and be aware of potential customs fees.
For any shipping-related questions, please contact our customer service team: sucy@customhub.store
Note: This policy may be updated periodically without prior notice. Please refer to the latest version on our website.
The Customhub.store Team
We look forward to serving you!