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Customhub Privacy Policy
This Privacy Policy applies solely to the websites, apps, and other products or services of Sichuan Yuchang Qingda Import & Export Trading Co., Ltd.
Version Updated: September 1, 2025
Effective Date: September 1, 2025
For any questions, comments, or suggestions, please contact us via the following methods:
Email: 3862794944@qq.com
Registered Address: Room 3301, 33rd Floor, Building 2, No. 318 Dongda Road, Jinjiang District, Chengdu City, Sichuan Province
This policy will help you understand the following:
I. How We Collect and Use Your User Information
II. How We Use Cookies and Similar Technologies
III. How We Share, Transfer, and Publicly Disclose Your User Information
IV. How We Protect Your User Information
V. Your Rights
VI. How We Handle Children’s Personal Information
VII. How Your User Information Is Stored and Transferred Globally
VIII. How This Policy Is Updated
IX. How to Contact Us
We fully recognize the importance of user information to you and will make every effort to ensure its security and reliability. We are committed to maintaining your trust by adhering to the following principles in protecting your user information: the principle of consistency between rights and responsibilities, the principle of purpose limitation, the principle of choice and consent, the principle of data minimization, the principle of ensuring security, the principle of user participation, and the principle of openness and transparency. Furthermore, we pledge to implement appropriate security measures in accordance with established industry security standards to safeguard your user information.
Please carefully read and understand this Privacy Policy before using our products (or services).
I. How We Collect and Use Your User Information
(I) Information Collected and Used During Your Use of Our Products or Services
We collect and use your user information solely for the business functions described in this policy. The purpose of collecting user information is to provide you with products or services. You have the right to choose whether to provide this information. However, in most cases, if you do not provide it, we may be unable to provide you with the corresponding services and respond to issues you encounter:
When you use our services, you authorize us to collect information you voluntarily provide or that is necessary to deliver services, including: mobile phone number, member name, full name, gender, date of birth, place of residence, order transaction details, device information, service log data, etc.
The user information we collect enables us to provide registration and account management services, display products and services to you, offer features such as favorites, wishlist, following, and sharing, assist you in completing orders and managing orders, facilitate payments, and help deliver products or services to you.
Application Permissions Request and Usage Description
Permission Name: android.permission.ACCESS_FINE_LOCATION (Precise Location)
android.permission.ACCESS_COARSE_LOCATION (Approximate Location)
Permission Function Description: Obtain your current geographic location
Usage Scenario or Purpose: Provide products and/or services available in your area
Permission Name: android.permission.CAMERA (Camera)
Permission Function Description: Use for video recording, photo capture, and QR code scanning
Usage Scenario or Purpose: Enable video recording, photo capture, and QR code scanning
Permission Name: android.permission.READ_PHONE_STATE (Read Phone State)
Permission Function Description: Provides access to device identifiers and other information. Rest assured, this permission cannot monitor or access any of your call content or information
Usage Scenario or Purpose: Reads device call status and identification codes to identify the mobile device ID. Ensures carrier network data-free services and enables core functions such as audio/video playback, information display, account login, and security protection.
Permission Name: android.permission.WRITE_EXTERNAL_STORAGE (Write External Storage); android.permission.READ_EXTERNAL_STORAGE (Read External Storage)
Permission Function Description: Read or write necessary information such as images, files, and crash logs.
Usage Scenario or Purpose: Enables reading or writing images, files, etc., to provide information publishing or locally record crash logs, ensuring stable client operation.
Permission Name: android.permission.CHANGE_WIFI_STATE
Permission Function Description: Permission to change Wi-Fi state.
Use Case or Purpose: Enables the app to change the WiFi state
Permission Name: android.permission.INTERNET
Permission Function Description: Access network permissions
Use Case or Purpose: Enables the application to connect to the internet
Permission Name: android.permission.CHANGE_NETWORK_STATE
Permission Function Description: Change network connection state
Use Case or Purpose: Enables the app to change the network connection state
Permission Name: android.permission.WRITE_SYSTEM
Permission Function Description: Read/write system settings permission
Use Case or Purpose: Allow the app to read/write system settings
(II) Our product requires collecting your device’s unique identifiers (MAC address, IMEI/IDFA, SIM card IMSI information, OAID) during app operation to provide statistical analysis services. We analyze app launch data and error logs to improve performance and user experience, delivering better services to users.
When you share or receive shared information, participate in activities, etc., we need to access your local clipboard/pasteboard to read passwords, share codes, links, etc., to enable functions or services like navigation, sharing, and activity integration. We only upload clipboard content to our servers when it is locally identified as navigation, sharing, activity integration, or similar commands. Beyond this, we do not upload any other clipboard information to our servers. Additionally, we may need to access your phone’s photo gallery to facilitate sharing or receiving shared videos and images.
The above information you provide will remain authorized for our use throughout your service usage period. Upon your cessation of service use, we will cease using and delete such information.
We guarantee that collected user information will undergo de-identification or anonymization in accordance with the law. Information that cannot identify a natural person’s identity either independently or when combined with other information does not constitute personal information under legal definitions. Should we combine non-personal information with other data to identify your personal identity, or when such information is used in conjunction with your personal information, we will treat and protect it as your personal information under this Privacy Policy during the period of combined use.
To better operate and improve our technologies and services, or due to changes in business strategy, when the collection, use, or processing of user information required for our products or services exceeds the scope described above, or when we intend to use collected user information for purposes not specified in this Privacy Policy, or when we plan to use information collected for specific purposes for other purposes, we will notify you within a reasonable period after obtaining your information or before processing it, and obtain your authorization and consent.
(III) Exceptions to Authorization Requirements
Please understand that under applicable laws, regulations, and relevant national standards, we may collect and use your user information without requiring your authorization in the following circumstances:
- Matters directly related to national security or defense security;
- Matters directly related to public safety, public health, or significant public interests;
- Matters directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
- Situations where it is necessary to protect your or another individual’s vital legal rights and interests (such as life or property) but obtaining consent is impractical;
- User information you have voluntarily disclosed to the public;
- User information collected from legally disclosed sources, such as legitimate news reports or government information disclosure channels;
- Information necessary for entering into or performing a contract at your request;
- Necessary for maintaining the secure and stable operation of software and related services, such as identifying and addressing software or service malfunctions;
- Necessary for news organizations conducting lawful news reporting;
- Necessary for academic research institutions conducting statistical or academic research in the public interest, provided that any disclosed research findings or descriptions undergo de-identification of personal information;
- Other circumstances prescribed by laws and regulations.
II. How We Use Cookies and Similar Technologies
(I) Cookies
To ensure the proper functioning of our products, we store small data files called cookies on your computer or mobile device. Cookies typically contain an identifier, the site name, and some numbers and characters. Cookies enable us to store your visit preferences.
We will not use Cookies for any purpose beyond those described in this Policy. You may manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer, and most web browsers offer a function to block Cookies. However, if you do so, you will need to manually adjust your user settings each time you visit our products.
III. How We Share, Transfer, and Disclose Your User Information
(I) Sharing
We will not share your user information with any other companies, organizations, or individuals except in the following circumstances:
1. Sharing with explicit consent: We will share your user information with other parties only after obtaining your explicit consent.
2.We may share your user information externally as required by laws and regulations or in compliance with mandatory requests from government authorities.
3. Sharing with Affiliated Companies: Your user information may be shared with our affiliated companies. We will only share necessary user information, which remains subject to the purposes stated in this Privacy Policy. Should an affiliated company wish to change the purpose of processing your user information, it will seek your authorization and consent again.
4. Sharing with Authorized Partners: To achieve the purposes stated in this Policy, certain services may be provided by our authorized partners. We may share certain user information with partners to enhance customer service and user experience. Such sharing is conducted for legitimate, necessary, specific, and clearly defined purposes, and only the information essential to service provision is shared. To improve operations, technology, and services, you agree that we and our authorized partners may use collected information for other services and purposes in compliance with applicable laws and regulations.
The following scenarios involving the app embedding third-party code or plugins to transmit personal information are listed item by item:
- WeChat Pay SDK
Entity: Tenpay Payment Technology Co., Ltd.
Purpose: Enables users to use WeChat Pay within the app
Types of personal information collected: Device identifier information (IMEI, IMSI, Android ID, MAC address, SIM card, Device ID), hardware serial number, network information
Official website link: https://pay.weixin.qq.com/ - Alipay Payment SDK
Entity: Alipay (China) Network Technology Co., Ltd.
Purpose: Enables the app to launch Alipay for convenient payments
Personal Information Collected: IMEI, IMSI, Android ID, MAC address, hardware serial number, ICCID, SSID, BSSID, sensor information, network type, carrier information, Wi-Fi status/parameters/list, system settings, system attributes, device brand, device model, operating system, IP address
Official Website Link: https://opendocs.alipay.com/open/54/01g6qm - MobTech ShareSDK, MobToolsSDK, MobCommonsSDK
Entity: Shanghai Youkun Information Technology Co., Ltd.
Purpose: Social sharing, SMS verification
Types of Personal Information Collected: System operation information, network status information, MAC address, Android ID, International Mobile Equipment Identity (IMEI), Anonymous Device Identifier (OAID), International Mobile Subscriber Identity (IMSI), application list information, base station information, social platform OpenID, geographic location
Official Website Link: https://www.mob.com/about/policy - Jiguang Push SDK
Entity: Shenzhen Hexun Huagu Information Technology Co., Ltd.
Purpose: Message push notifications
Types of personal information collected: Device information: Device identifiers (including IMEI, IDFA, Android ID, MAC, OAID, UAID, etc.), application information (app crash data, notification toggle status, software list, etc.), device parameters and system information (device type, model, OS, hardware details), IP address, Wi-Fi information, base station information, etc.
Official Website Link: https://www.jiguang.cn/license/privacy - Guangdiantong SDK
Entity: Tencent Technology (Shenzhen) Co., Ltd.
Purpose: Requesting advertisements
Types of Personal Information Collected: IP address, device information, screen parameters, unique device identifier, device manufacturer and model, operating system, personal frequently used device information, carrier information, device type, device serial number, geolocation information
Official Website: https://e.qq.com/ads/ - Tencent Browsing Service SDK
Entity: Shenzhen Tencent Computer Systems Co., Ltd.
Purpose: Significantly enhances application experience for developers, improving development, operation, and monetization efficiency.
Types of Personal Information Collected: Device information (device model, operating system, CPU type), Wi-Fi status and parameters, location information, nearby Wi-Fi networks, CellID
Official Website: https://x5.tencent.com/docs/privacy.html - Huawei Unified Scan SDK
Entity: Huawei Software Technology Co., Ltd.
Purpose: Provides code generation or scanning capabilities for applications
Types of Personal Information Collected: Text information, images, network information, basic application information, carrier information, device hardware information, device model, accelerometer, operating system, system settings information, accelerometer, information about your use of this application
Permissions: Read storage (media and files), camera access, network access
Official website link: https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050043971 - Pangolin SDK (ByteDance Advertising SDK, Toutiao Advertising SDK)
Package Name: com.app.gpsgxznjxzj
Provider: Beijing ByteDance Network Technology Co., Ltd.
Introduced by: ByteDance SDK, ByteDance Utility SDK
Purpose: Ad delivery, ad attribution monitoring, and anti-fraud
Personal Information Fields and Types:
Device Information:
Cross-platform: Device brand, model, software system version, resolution, network signal strength, IP address, device language, basic sensor information, Wi-Fi SSID name, Wi-Fi router MAC address, device MAC address (iOS only for versions below iOS 3200)
Android Only: Android ID, device identifiers (e.g., IMEI, OAID, IMSI, ICCID, GAID (GMS services only), MEID, build_serial device serial number; specific fields vary by software/hardware version)
iOS only: Basic information including last system reboot time, total disk space, total system memory, number of CPUs, IDFV, device identifiers (e.g., IDFA; specific fields may vary based on software/hardware version)
Application information (Android only):
Developer app name, app package name, version number, app foreground/background status, app list information
Advertising information:
Interaction data including ad impressions, clicks, and conversions
Location information, performance data (crash data, performance metrics), other information (carrier details, device time zone)
Permissions: Access location (read precise/approximate location), network access, IP address, read Wi-Fi status, read phone status, write external storage, access app list
Official website: https://ad.oceanengine.com/pages/login/index.html
Privacy Policy: https://ad.oceanengine.com/union/media/privacy
(II) Transfer
We will not transfer your user information to any company, organization, or individual except in the following circumstances:
1.Transfer with explicit consent: We will transfer your user information to other parties only after obtaining your explicit consent;
2. In cases of merger, acquisition, or bankruptcy liquidation involving user information transfer, we will require the new entity holding your information to continue adhering to this Privacy Policy. Otherwise, we will require that entity to obtain your authorization and consent anew.
(III) Public Disclosure
We will only publicly disclose your user information under the following circumstances:
1.After obtaining your explicit consent;
2.Disclosure required by law: We may publicly disclose your user information when mandated by law, legal proceedings, litigation, or compulsory requirements from government authorities.
(IV)Exceptions to Prior Authorization for Sharing, Transferring, or Publicly Disclosing Information
Please understand that under laws, regulations, and relevant national standards, we may share, transfer, or publicly disclose your user information without your authorization in the following circumstances:
1. Matters directly related to national security or defense security;
2. Matters directly related to public safety, public health, or significant public interests;
3. Matters directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
4. Situations where it is necessary to protect your or another individual’s vital legal rights and interests (such as life or property) but obtaining consent is impractical;
5. Information you voluntarily disclose to the public;
6.Information collected from legally disclosed sources, such as legitimate news reports or government information disclosure channels.
(V) Self-Launch and Associated Launch
To enable you to experience the app’s offline notification feature, fully utilize its functionalities, and receive enhanced services, the app may activate self-launch or associated launch capabilities when necessary after you agree to this Privacy Policy.
IV. How We Protect Your User Information
(I) We employ industry-standard security measures to protect the user information you provide, preventing unauthorized access, disclosure, use, alteration, damage, or loss of data. We take all reasonable and feasible measures to safeguard your user information. For example: We also provide HTTPS secure browsing for our website; we employ encryption technology to ensure data confidentiality; we utilize trusted protection mechanisms to prevent malicious attacks; we deploy access control mechanisms to ensure only authorized personnel can access user information; and we conduct security and privacy protection training courses to enhance employee awareness of the importance of protecting user information.
(II) We have obtained the following certification: Ministry of Industry and Information Technology ICP Filing
(III) Our Data Security Capabilities: A dedicated professional security services team safeguards data security.
(IV) We will take all reasonable and feasible measures to ensure no irrelevant user information is collected. We will retain your user information only for the period necessary to fulfill the purposes stated in this policy, unless an extended retention period is required or permitted by law.
(V) The internet is not an absolutely secure environment, and communication channels such as email, instant messaging, and interactions with other users are not encrypted. We strongly advise against sending user information through such channels.
(VI) We will periodically update and publicly disclose relevant content regarding security risks, user information security impact assessments, and other reports. You may access these through official website announcements.
(VII) The internet environment is not 100% secure. We will make every effort to ensure the security of any information you send to us. However, despite our best efforts and implementation of all reasonable and necessary measures, it remains possible that your user information may be subject to unauthorized access, theft, alteration, or destruction, potentially causing damage to your legitimate rights and interests. Please understand these inherent risks of information networks and voluntarily assume them.
(VII) In the unfortunate event of a user information security incident, we will promptly notify you in accordance with legal and regulatory requirements. This notification will include: the basic details and potential impact of the security incident; the measures we have taken or will take to address it; recommendations for you to independently prevent and mitigate risks; and the remedial measures available to you. We will promptly notify you of incident-related details via email, letter, telephone, or other means. When it is impractical to notify each data subject individually, we will publish announcements through reasonable and effective channels. Concurrently, we will proactively report the handling status of user information security incidents to regulatory authorities as required.
V. Your Rights
In accordance with relevant Chinese laws, regulations, standards, and prevailing practices in other countries and regions, we guarantee you the following rights regarding your user information:
(I) Access Your User Information
You have the right to access your user information, except where exceptions are stipulated by laws and regulations. To exercise your data access right, you may access it independently through the Personal Center in the app.
If you are unable to access this user information via the above link, you may contact us at any time by sending an email to 3862794944@qq.com. We will respond to your access request within seven business days.
For other user information generated during your use of our products or services, we will provide it to you as long as it does not require excessive effort on our part. To exercise your data access right, please contact us at 3862794944@qq.com.
(II) Correcting Your User Information
If you discover errors in the user information we process about you, you have the right to request corrections. You may submit a correction request using the methods listed in “(I) Accessing Your User Information.” If you are unable to correct this information through the above links, you may contact us at any time via our web form at 3862794944@qq.com. We will respond to your correction request within seven business days.
(III) Deleting Your User Information
You may request deletion of your user information under the following circumstances:
1.If we cease providing products or services to you.
2. If our processing of user information violates laws and regulations;
3. If we collect or use your user information without obtaining your consent;
4.If our processing of user information breaches our agreement with you;
5.If you no longer use our products or services, or if you cancel your account;
6.The app provides functions to correct, delete personal information, and cancel user accounts, such as requests to delete or cancel accounts. Our customer service team will verify and process your request within seven business days.
We will evaluate your deletion request. If it meets the relevant requirements, we will take appropriate steps to process it. When you submit a deletion request, we may ask you to verify your identity to ensure account security. After you delete information from our services, applicable laws and security protocols may prevent us from immediately removing corresponding data from backup systems. We will securely store your information until backups can be purged or anonymized.
(IV) Modifying the Scope of Your Consent
Each business function requires certain basic user information to operate (see “Part I” of this policy). You may grant or withdraw your consent for the collection and use of user information at any time.
Upon withdrawal of consent, we will cease processing the corresponding user information. Please note that revoking consent may result in certain consequences, such as our inability to continue providing specific services or features. However, your decision to withdraw consent will not affect the processing of user information that occurred prior to your revocation based on your authorization.
(V) Account Cancellation by the User Information Subject
You may cancel your previously registered account at any time by following these steps: Access “My Account > Cancel Account” via the mobile app. After account cancellation, we will cease providing products or services and delete or anonymize your information as requested, except where otherwise required by laws and regulations. This may also result in the loss of access to data within your account. Please proceed with caution.
(VI) User Information Subject Obtaining Copies of User Information
You have the right to obtain copies of your user information. You may do so independently through the following method: Log in to your personal center and view your personal information to obtain copies.
Where technically feasible (e.g., matching data interfaces), we may also directly transmit copies of your user information to a third party you designate upon your request.
(VII) Restricting Automated Decision-Making by Information Systems
For certain business functions, decisions may be made solely through automated decision-making mechanisms, including information systems and algorithms. If such decisions significantly impact your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate remedies.
(8) Responding to Your Requests
For security purposes, you may be required to submit a written request or provide other forms of identity verification. We may first ask you to verify your identity before processing your request.
We will respond within seven business days. If you are dissatisfied, you may file a complaint via: 3862794944@qq.com for reasonable requests. We generally do not charge fees, but for repeated requests that exceed reasonable limits, we may charge a cost-based fee depending on the circumstances. We may refuse requests that are groundless and repetitive, require disproportionate technical means (e.g., developing new systems or fundamentally altering existing practices), pose risks to others’ legitimate rights and interests, or are highly impractical. Please also understand that due to security considerations, legal requirements, or technical limitations, we may be unable to respond to certain requests, such as those involving:
1.Compliance with legal obligations of the user information controller;
2.Directly related to national security or defense security;
3.Directly related to public safety, public health, or significant public interests;
4.Directly related to criminal investigations, prosecutions, trials, or enforcement of judgments;
5.Where the user information controller has sufficient evidence indicating the data subject’s malicious intent or abuse of rights;
6.Where consent is difficult to obtain but responding is necessary to protect the vital legitimate interests (e.g., life, property) of the data subject or other individuals;
7.Where responding to the data subject’s request would cause severe harm to the legitimate interests of the data subject or other individuals/organizations;
8.Where the request involves trade secrets.
VI. How We Handle Children’s Personal Information
We take the protection of children’s personal information very seriously. Our products, websites, and services are primarily intended for adults. Children should not create their own user accounts without parental or guardian consent. Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
When collecting children’s information with parental or guardian consent, we will only store, use, or publicly disclose such information when legally permitted, explicitly authorized by the parent or guardian, or necessary to protect the child. Otherwise, we will endeavor to delete the relevant data as soon as possible.
Given the limitations of current technology and business models, it is difficult for us to proactively identify children’s personal information. If you discover that we have collected children’s personal information without our knowledge or prior verifiable parental consent, you may contact us promptly. Upon discovery, we will endeavor to delete such information in a timely manner. If we independently discover such circumstances, we will also delete the information promptly, except where required by law to retain it.
VII. How Your User Information is Stored and Transferred Globally
In principle, user information collected and generated within the People’s Republic of China will be stored within the People’s Republic of China. We will retain your user information only for the period necessary to fulfill the purposes and uses described in this Policy and for the minimum period required by applicable laws and regulations. After the aforementioned retention period expires, we will delete your user information or anonymize it in accordance with applicable laws and regulations. Exceptions may apply where required by law, for public interest purposes, scientific or historical research, or with your separate authorization and consent.
As we provide products or services through resources and servers globally, this means that with your authorization and consent, your user information may be transferred to jurisdictions outside the country/region where you use the products or services, or accessed from such jurisdictions.
These jurisdictions may have different data protection laws, or may not have relevant laws at all. In such cases, we will ensure your user information receives protection equivalent to that provided within the People’s Republic of China. For example, we may request your consent for cross-border transfers of user information or implement security measures such as data de-identification before cross-border data transfers.
VIII. Policy Updates
Our Privacy Policy may change. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this policy on this page.
For significant changes, we will also provide more prominent notice. Significant changes to this policy include, but are not limited to:
1.When a user information security impact assessment report indicates high risk.
We will also archive previous versions of this policy for your reference.
2.Significant changes to our service model, such as the purpose of processing user information, the types of user information processed, or how user information is used;
3.Significant changes in our ownership structure or organizational architecture, such as changes in ownership due to business restructuring, bankruptcy, or mergers and acquisitions;
4.Changes in the primary recipients of user information sharing, transfer, or public disclosure;
5.Significant changes to your rights regarding user information processing and how you exercise those rights;
6.Changes to the department responsible for user information security, contact methods, or complaint channels;
IX. How to Contact Us
For any questions, opinions, suggestions, complaints, or reports regarding this Privacy Policy or your personal information, please contact us via the following methods:
Personal Information Protection Officer Email: 3862794944@qq.com
Mailing Address: Room 3301, 33rd Floor, Building 2, No. 318 Dongda Road, Jinjiang District, Chengdu City, Sichuan Province
Generally, we will respond within seven business days. If you are dissatisfied with our response, particularly if our user information processing practices have infringed upon your lawful rights and interests, you may also seek a resolution through our customer service channels.